Privacy Policy
Effective Date: October 9, 2025
DreamHub Africa is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our app, website, or services.
1. Information We Collect
When you use DreamHub Africa, we may collect the following types of information:• Account details (name, email, phone number)
• Verification details (required for seller approval and trust & safety)
• Usage data (how you interact with the app, including features and navigation)
• Analytics data (via tools such as Google Analytics and Firebase)Buyer Access & Seller Accounts
Buyers can browse and use DreamHub Africa freely without creating an account.Only sellers are required to create an account in order to post items and access seller-related features.
2. How We Use Your Information
We use your information to:
• Provide, operate, and improve our services
• Verify sellers to ensure trust and safety across the marketplace
• Send important updates, promotions, and customer support messages
• Analyze usage to enhance app performance and user experiencePhone Numbers and Communication
DreamHub Africa requires phone numbers only from sellers. This information is used solely to enable communication between buyers and sellers through the “Contact Seller” feature, which is essential to the marketplace’s core functionality.
Buyers can browse and use the platform without providing a phone number.
3. Email Communications
DreamHub Africa may send you emails including updates, promotions, and newsletters. You can opt out at any time by clicking the “unsubscribe” link in any email or by contacting support.
4. Cookies & Analytics
We use cookies and analytics tools to:
• Monitor app performance
• Diagnose issues
• Improve overall user experience
5. Advertising
DreamHub Africa currently does not display third-party ads. If this changes in the future, this Privacy Policy will be updated.
6. GDPR (For EU Users)
If you are located in the European Union, you have the right to:• Access your personal data
• Update or correct your personal data
• Request deletion of your personal dataTo exercise your rights, please contact us at: [email protected]
7. Data Security
We apply administrative, technical, and organizational measures to protect your information against unauthorized access, misuse, loss, or disclosure.
8. Seller Account Deletion
Sellers can permanently delete their account directly from the app by going to Profile → Settings → Delete Account. Once deleted, all associated data related to the seller’s profile, listings, and account information is permanently removed from our servers. If you need help or prefer to request deletion manually, contact us at [email protected].
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will always be posted here with a new effective date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: 📧 [email protected]